Diagnose your device and network connection health.

ThingSpace Advanced Device Diagnostics Services can help troubleshoot device connectivity issues.*


*Available for devices that support LWM2M only

  • default_imgMonitor device network connection status.
  • default_imgMonitor RF performance, real-time and historical.
  • default_imgView device ID and provisioned state.
  • default_imgView device software and firmware version.

Time saving diagnostics help you find a resolution faster.

Basic Device Diagnostics are available as a standard ThingSpace Manage feature for all compatible devices.

  • default_imgMonitor device presence on your IoT network
  • default_imgMonitor RF and network connectivity of device
  • default_imgTroublshoot suspect devices without calling support.
  • default_imgDetermine course of action to fix device problems.

Get started with Diagnostics.

Complete the form below and an account rep will contact you soon.
Select product interest*

Please see Verizon's Privacy Policy. California residents can view our California Privacy Notice.