Network intelligence—a must for managing 5G-enabled massive IoT.

You may be able to answers some questions with application or device data alone, but only network provided insights can help give you peace of mind about factors like unexpected expenses, security risks, or troubleshooting.

If your IoT devices are not working optimally, how would you know? And how would you uncover the hidden business waste? Stop hidden IoT business waste with network intelligence.

Network intelligence can provide a variety of insights that can help troubleshoot IoT devices and answer valuable questions about IoT solutions.


Device & connection data
  • When did the device last turn on?
  • How often is it retrying?
  • How much data is it using? How much data is it expected to use?
  • When do we expect the device to be online again?
  • When does the device typically communicate with the network? How much data is typically transmitted during those times?
Network context
  • What cell tower is the device connected to?
  • Is there a network outage, perhaps due to bad weather?
  • What is the signal strength of the device?
  • What is the coverage like for this device?
  • How well has this device performed compared to others?
  • What is the last known location of the device?
  • Is the device moving to a new cell?
  • What is the location history?
  • Is the device roaming?
  • Is it outside of its normal location?
  • Did it move to the target destination?


Device Management
  • What is the device’s battery level?
  • Is the device provisioned properly?
  • What device is currently assigned to this SIM?
  • What firmware version is reported by the device?
  • Is there new firmware available for the device?
  • When was it last rebooted?

Unlock IoT value with actionable network intelligence.


Industrial manufacturing



Machine trouble detection


Intelligence insight

Usage dip anomalies



Learning of usage dips can provide additional troubleshooting signals that can help speed machine diagnosis.

Building security



Panel offline detection


Intelligence insight

Reachability anomaly



A security solution provider can issue an out-of-band reboot command and push new firmware to avoid a truck roll or unnecessary return merchandise authorization (RMA) of a panel when the panel application software suffers a fatal error.





Transaction validation


Intelligence insight

Location anomalies



Location data can help identify when equipment is not in the expected location, thus indicating potential fraud and helping protect sensitive financial information from bad actors.





Data flow corrupted


Intelligence insight

Network retries



By noticing network retries, operators can identify devices that need to be reset remotely, thus alleviating data issues and avoiding unnecessary deployments.





Earth mover optimization


Intelligence insight

Location dwell-time detection



By learning when valuable earth-moving equipment is sitting idle, construction firms can better plan equipment deployment and lower the cost of moving that equipment from site to site.

Rideshare bicycle or scooters



Unexpected overages


Intelligence insight

Usage traffic anomalies



By noting anomalies in data usage, rideshare operators can prevent misuse and lock a SIM to their designated equipment.





Missing meter data


Intelligence insight

Near real-time network coverage



Reduce unnecessary truck rolls for the smart grid when temporary network outages are the root cause of the missing data.

Supply chain




Battery drain on devices


Intelligence insight

Retries, signal strength



By noting how often tracked assets are trying to connect and the signal strength they are experiencing, operators can see the reason for battery drain and design a solution that improves uptime.

Empower better decision making with IoT analytics

When IoT devices are not routinely monitored, rogue behavior can cause headaches for IoT account owners, such as changes in data usage, unplanned outages, malfunctioning devices and security risks. The ThingSpace Intelligence Bundle offers a suite of analytical and management tools that make IoT easier to manage.


Choose the bundle that's right for your business.


Interactive dashboard
Network and device status monitoring
Endpoint security
Location mapping and geo-fencing
Firmware-over-the-air (FOTA) management
Network insights APIs
Static coverage map APIs
Near real-time coverage maps
Site proximity
Custom map analytics
Behavioral anomaly alerts

Basic Bundle

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Data type
ThingSpace Services
Monitor usage in real time
Activate/deactivate cellular service
Swap hardware and SIMs

Management portal

Premium Bundle

Time to launchdefault_img
Data plansdefault_img
Plan durationdefault_img
Data typedefault_img
ThingSpace Servicesdefault_img
Monitor usage in real timedefault_img
Activate/deactivate cellular servicedefault_img
Swap hardware and SIMs
Management portal


Intelligence Documentation

Learn more about our Intelligence APIs.

2023 Gartner® Magic Quadrant™

Discover why Gartner has once again named us a Leader in the Magic Quadrant™ for Managed IoT Connectivity Services, Worldwide.


Shop services

Empower yourself with better IoT decision-making today. Existing ThingSpace customers can now purchase the Intelligence Services bundle directly in the My Business portal.*

*Account must be onboarded to ThingSpace. Contact your sales rep for additional information.

Not yet a customer? Learn how the ThingSpace Intelligence Bundle can provide all the tools you need.

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¹2023 Gartner Magic Quadrant for Managed IoT Connectivity Services, Worldwide. Published: 30 January 2023. Analyst(s): Pablo Arriandiaga | Eric Goodness | Kameron Chao | Jon Dressel.

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